Job Title: Technical Support Officer

Willers Solutions Limited - Our client, a leading and multinational company located in Lagos is looking to fill the role below:

Job Title: Technical Support Officer

Location: Lagos

Job Description

• Working with customers/employees to identify computer problems and advising on the solution
• Logging and keeping records of customer/employee queries
• Analyzing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Must be proficient in speaking FRENCH
• Testing and fixing faulty equipment

Qualifications

• Minimum of OND or its equivalent in Engineering or any Technical Related discipline.
• Minimum of 2 years’ experience as a Technical Support Officer.

Required Skills:

• An ability to assess each customer/employee's IT knowledge levels
• Ability to deal with difficult callers
• Logical thinker
• Good analytical and problem solving skills
• Up-to-date Technical Skills and knowledge
• Must have Electronics Background
• Good interpersonal and customer care skills
• Good accurate records keeping.

Application Closing Date
20th December, 2018

How to Apply
Interested and qualified candidates should forward their CV (MS Word Format) to: lizzy.bika@willerssolutions.com Using “Technical Support Officer” as the subject of the mail.

Note: Only qualified candidates would be contacted.

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